bb44 Privacy Policy

1 Who We Are

bb44 is an online betting and casino platform operating at bb44.pro, directed primarily at players in Bangladesh. References to "bb44", "we", "us", or "our" in this Privacy Policy refer to the bb44 platform and its operating entity. References to "you", "your", or "the player" refer to any individual who accesses, registers with, or uses the bb44 platform in any capacity.

bb44 acts as the data controller in respect of personal data collected through the platform. This means bb44 determines the purposes and means by which your personal data is processed. Where bb44 engages third-party service providers to process data on its behalf, those providers act as data processors under bb44's instruction.

If you have any questions about how your personal data is handled, or wish to exercise any of the rights described in this policy, you may contact the bb44 data team at [email protected]. All privacy-related correspondence should be submitted in English to ensure accurate and timely handling.

2 Personal Data We Collect

bb44 collects the following categories of personal data from players. The specific data points collected in each category depend on how you interact with the platform.

bb44 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless this is strictly necessary to fulfil a specific legal obligation (for example, processing a self-exclusion request may involve recording a responsible gaming status).

3 How We Collect Your Data

3.1 Data You Provide Directly

The majority of the personal data bb44 holds is provided directly by you at the time of registration, during account verification, when you make a deposit or withdrawal, when you contact customer support, or when you participate in a promotion or survey. This includes all identity, contact, and financial data listed in Section 2 above.

3.2 Data Collected Automatically

When you access the bb44 platform, certain technical and usage data is collected automatically through standard web technologies. This includes your IP address, device identifiers, browser information, and a record of your interactions with platform features. This data is collected via server logs, session cookies, and analytics tools as described further in Section 8 of this policy.

3.3 Data From Third Parties

In certain circumstances, bb44 may receive personal data about you from third-party sources. These include:

• Payment processors and mobile wallet providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who confirm transaction details and wallet ownership.
• Identity verification services used to cross-check KYC documents against official databases.
• Fraud prevention and AML screening services that flag accounts associated with financial crime risk.
• Game providers (such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi) who may share game session data with bb44 for dispute resolution and auditing purposes.

bb44 will combine data received from third-party sources with data you have provided directly, where this is necessary to operate your account, verify your identity, or comply with legal obligations.

4 How We Use Your Personal Data

bb44 uses the personal data it collects for the following specific purposes:

• Account creation and management: To register your account, verify your identity, maintain account security, and provide access to all platform features.
• Processing transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels, and to maintain accurate financial records of your account activity.
• KYC and AML compliance: To verify your age (21+), identity, and source of funds in accordance with anti-money laundering obligations and responsible gaming requirements.
• Delivering the betting and casino service: To process wagers, settle bets, manage game sessions, and resolve disputes arising from platform use.
• Customer support: To respond to your queries, resolve complaints, and provide assistance with account and payment issues.
• Responsible gaming: To monitor betting patterns for indicators of problem gambling, enforce self-exclusion and deposit limit requests, and comply with responsible gaming obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, and other prohibited conduct described in the bb44 Terms & Conditions.
• Platform improvement: To analyse usage patterns, identify technical issues, and improve the overall performance and user experience of the bb44 platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications. You may opt out at any time through your account settings or by contacting support.
• Legal compliance: To meet obligations imposed by applicable law, including responding to lawful requests from regulatory or law enforcement authorities.

5 Legal Basis for Processing

bb44 processes your personal data on the following legal bases, depending on the specific purpose of processing:

• Contract performance: Processing that is necessary to perform the contract between you and bb44 — principally, to operate your account, process bets and payments, and provide the services you have registered to use.
• Legal obligation: Processing that bb44 is required to carry out in order to comply with applicable law, including KYC verification, AML screening, age verification, and responding to lawful authority requests.
• Legitimate interests: Processing carried out in pursuit of bb44's legitimate business interests — such as fraud prevention, platform security, and service improvement — provided those interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications, where your explicit opt-in consent has been obtained. You may withdraw this consent at any time without affecting the lawfulness of any prior processing.

6 Sharing Your Personal Data

bb44 does not sell your personal data. bb44 may share your personal data with the following categories of recipients only to the extent necessary for the stated purpose:

6.1 Payment Service Providers

bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other payment partners receive the financial data necessary to process your deposits and withdrawals. Each provider is contractually required to handle your data in accordance with applicable data protection standards.

6.2 Identity Verification and AML Services

Third-party KYC and AML screening providers may receive identity data submitted during account verification. These providers are engaged solely to assist bb44 in meeting its age verification and anti-money laundering obligations.

6.3 Game Providers

Game studios such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi may receive a player session identifier and relevant game data necessary to deliver their games through the bb44 platform. Providers operate under their own privacy frameworks and are not permitted to use this data for independent marketing purposes.

6.4 Technology and Infrastructure Partners

Cloud hosting providers, IT security services, and platform maintenance vendors may have access to personal data as part of their technical role in operating the bb44 infrastructure. All such vendors are bound by data processing agreements that restrict use of data to the specific services they provide.

6.5 Legal and Regulatory Authorities

bb44 may disclose personal data to law enforcement bodies, regulatory agencies, or other governmental authorities where required by applicable law or in response to a valid legal order. bb44 will not disclose more data than is strictly required to comply with such requests.

6.6 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the bb44 business, your personal data may be transferred to the acquiring entity as part of that transaction. bb44 will notify affected players prior to any such transfer and will ensure that the acquiring entity maintains at least an equivalent standard of data protection.

7 Payment Data

bb44 takes payment data security with particular seriousness. Your financial details — including bKash, Nagad, and Rocket wallet numbers, bank account numbers, and card details where applicable — are handled in accordance with the following standards:

• Full payment credentials are never stored on bb44 servers in plain text. Where payment identifiers are retained for withdrawal matching purposes, they are stored in encrypted form.
• All payment transactions are processed through encrypted channels. bb44 does not receive or store full card numbers. Card payment data is handled exclusively by the relevant payment processor.
• bb44 retains transaction records (amounts, dates, method identifiers) for account management, dispute resolution, and legal compliance purposes. These records are subject to the retention periods described in Section 10.
• Withdrawal requests are matched to the player's registered payment method to prevent diversion of funds and to comply with AML obligations. This matching process requires bb44 to retain a record of the payment method used for each deposit.

8 Cookies and Tracking Technologies

8.1 What Are Cookies?

Cookies are small text files placed on your device by a website when you visit it. bb44 uses cookies and similar tracking technologies (such as web beacons and local storage) to make the platform function correctly, to remember your preferences, and to understand how players use the service so that it can be improved.

8.2 Types of Cookies bb44 Uses

• Strictly Necessary Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, preferred payment method, and display options. Disabling these cookies may reduce personalisation but will not prevent you from using the platform.
• Analytics Cookies: Collect aggregated, anonymised data about how players navigate the platform — which pages are visited most, where players encounter errors, and how long sessions last. This data is used solely to improve bb44's service.
• Security and Fraud Prevention Cookies: Help bb44 identify unusual access patterns and protect accounts against unauthorised login attempts and automated bot activity.

8.3 Managing Cookies

You may configure your browser to block or delete cookies at any time. Please note that blocking strictly necessary cookies will prevent you from logging into your bb44 account and using the platform. Instructions for managing cookies are available through your browser's help documentation. bb44 does not use cookies to deliver third-party advertising.

9 Data Security

bb44 implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Full SSL/TLS encryption for all data in transit between your device and the bb44 platform.
• Encrypted storage of sensitive personal data including payment method identifiers and identity document references.
• Role-based access controls limiting staff access to personal data to those with a genuine operational need.
• Regular security assessments and penetration testing of platform infrastructure.
• Two-factor authentication options available to players for additional account security.
• Automated monitoring systems to detect and respond to unusual account activity and potential data breaches.

While bb44 takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the unlikely event of a data breach that poses a risk to your rights or interests, bb44 will notify affected players promptly and will take all appropriate remedial action.

You also play an important role in keeping your account secure. Please use a strong, unique password for your bb44 account, do not share your login credentials with anyone, and contact [email protected] immediately if you suspect any unauthorised access.

10 Data Retention

bb44 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted from bb44's systems or anonymised so that it can no longer be linked to any individual player. Where data must be retained to comply with a legal obligation, it will not be used for any other purpose during the retention period.

11 Your Rights Over Your Personal Data

bb44 respects your rights in relation to the personal data it holds about you. The following rights are available to all registered players:

• Right of access: You may request a copy of the personal data bb44 holds about you. Requests will be fulfilled within a reasonable timeframe and at no charge for standard requests.
• Right to rectification: If you believe any personal data bb44 holds about you is inaccurate or incomplete, you may request that it be corrected. You may update basic account details directly through your account settings.
• Right to erasure: You may request that bb44 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where the data has been processed unlawfully. This right does not apply where retention is required by law, such as AML record-keeping obligations.
• Right to restriction of processing: You may request that bb44 restrict the processing of your data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for marketing purposes. bb44 will cease such processing unless it can demonstrate compelling legitimate grounds that override your objection.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.
• Right to data portability: You may request a copy of personal data you have provided to bb44 in a structured, commonly used, machine-readable format, where the processing is based on consent or contract performance.

To exercise any of the above rights, please submit your request in writing to [email protected] with the subject line "Privacy Request". bb44 will acknowledge your request within 48 hours (Bangladesh Standard Time) and will aim to fulfil it within 30 days. Identity verification may be required before any request is processed.

12 Children's Privacy and Under-21 Policy

The bb44 platform is strictly for adults aged 21 and above. bb44 does not knowingly collect, process, or retain personal data relating to individuals under the age of 21. If you are under 21, you must not register an account or use the bb44 platform in any capacity.

If bb44 becomes aware that personal data has been collected from an individual under the age of 21, the relevant account will be immediately suspended, all data will be deleted, and the matter may be referred to the appropriate authorities. If you are a parent or guardian and believe your child has registered on bb44, please contact [email protected] immediately so that the account can be identified and closed.

13 Third-Party Links

The bb44 platform may contain references to or integrations with third-party services, including game providers and payment processors. While bb44 takes care in selecting its partners, bb44 is not responsible for the privacy practices of any third-party services that operate under their own independent privacy frameworks.

When you interact with a third-party game client or payment gateway directly, any data you provide to that third party is governed by their own privacy policy. bb44 encourages you to review the privacy policies of any third-party services you interact with through the platform.

14 Updates to This Privacy Policy

bb44 may update this Privacy Policy from time to time to reflect changes in platform operations, data processing practices, or applicable law. The effective date shown at the top of this document will always indicate when the most recent version was published.

Where changes are material — meaning they significantly affect how your personal data is used or your rights in relation to that data — bb44 will notify registered players via a platform notification or by email to the address held on your account, at least 14 days before the changes take effect. For minor or non-material updates, continued use of the platform after the effective date will constitute your acceptance of the revised policy.

bb44 recommends that you review this Privacy Policy periodically to stay informed about how your data is being protected.

15 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to how bb44 processes your personal data, please contact the bb44 privacy team using the details below. All privacy correspondence must be submitted in English.

For responsible gaming requests including self-exclusion, deposit limits, and cooling-off periods, please also contact the same address or visit the Responsible Gaming page for further guidance.